Case studies

We are able to help a wide variety of people in different, often difficult, circumstances. Below are just two examples of the support offered by AHAG.


This 35 year old lady presented to AHAG at one of our open access sessions in August this year.  This intelligent and educated woman had left an abusive marriage with just two suitcases of personal belongings, suffered the indignity of sleeping rough for a few nights until she was placed in the care of the local Women’s Aid refuge. As she was a single person, she was not seen as a ‘priority’ by AVDC for housing once her stay at the refuge was complete so her options for housing were limited to private rental.

AHAG offered intensive support by looking at the private rent market in the area and helping her understand what financial support was available through both grants, AVDC and the housing benefit system. Due to such limited income we were also able to sign post her to other agencies as required such as the Trussell Trust, the Store House, and Local Emergency Support.

Within a very brief period of time a self-contained property became available through a landlord we have worked with many times and a quick move in was arranged once deposits etc. had been secured. A new home starter pack was put together for her from our stores with cleaning products and toiletries as well bigger items such as an iron and a kettle.

AHAG are still supporting this lady with her housing benefit and helping her move forward from a very difficult period in her life.

CASE STUDY – Winter Emergency Project 2018

Client X presented to us in January 2018. He is a 56 year old gentleman who found himself homeless after a relationship breakdown. He contacted AVDC who referred him into our Winter Emergency Provision Project.

After meeting with Client X and talking through his options he soon had a plan in place in regards to housing and employment. He very quickly secured full time employment so majority of the support happened in the evening via telephone. Support consisted of a housing register application, advice on how to look for private rentals, support around budgeting/finances/affordability and general welfare checks. Client X engaged well and spent his evenings looking for private rented accommodation and contacting potential landlords. He found an affordable room in a shared house in an area he knew well which was also close to his job. He liaised with the landlord, viewed the room and accepted it.

Client X had some money he could put towards the funds required up front but due to only just getting back into work wasn’t able to cover it all. I applied for £350 from VRF and £350 from LES and was fortunate enough to receive the full £700 meaning Client X would only need to pay £300. This then meant he could afford to pay for a bed and other furniture items for the room. We were also able to provide him with a starter pack which ensured he had all the basic items he needed. Since moving into the room we have had further contact with Client X who now feels settled and has been able to look for more permanent employment.

He has said that being in emergency accommodation has “really lifted my spirits and made me feel that there are people out there that care and understand the situation that I am in”.